Zigly - Pet Clinic, Pet Grooming & Pet Products,Basant lok, new delhi

Pet Shop in Basant lok, new delhi, delhi

Sorry! We do not offer personalized products at the moment.

We try to make pet shopping easy for everyone, but some items are exclusive to our offline stores.

No, we do not sell pets. We specialize in pet care products, services like grooming and training, and veterinary consultations.

It means the product is temporarily unavailable in our warehouse. You can click “Notify Me” on the product page to get updates when it’s back!

Not yet — but you’ll be the first to know once it’s back if you use the “Notify Me” feature.

●      S: Shih Tzu, Chihuahua, Lhasa Apso

●      M: Beagle, Indie, Cocker Spaniel

●      L: Labrador, Golden Retriever, German Shepherd

●      Wet food: Refrigerate once opened. Use a pet food cover or plastic wrap.

●      Dry food: Keep in a clean, airtight container, in a cool, dry place. Don’t mix old and new batches.

Just add your favorite items to the cart and follow the checkout steps. It’s simple and quick!

Absolutely! Add everything to your cart before checkout. It saves time and shipping charges.

We accept credit/debit cards, net banking, UPI, digital wallets, and Cash on Delivery (COD) in eligible areas.

Yes, if the order hasn't been shipped yet. After dispatch, cancellations aren’t possible.

Currently, we only offer standard delivery.

●      Metro cities: 1–3 days

●      Other locations: 2–5 days

Orders are typically dispatched within 24 hours.

 Go to My Orders in your account, click the relevant order, and hit “Track My Order.”

1. Go to Account > Orders
2. Select the order > Click “Return”
3. Choose the product(s), reason, and confirm. We’ll pick it up within 1–7 days. Keep it in original packaging.

We're sorry! Please initiate a return from the My Orders section and we’ll sort it out ASAP.

Yes, if eligible. Go to My Orders, select the product and follow the steps to generate an Exchange ID. Make sure the product is unused and intact when our staff picks it up.

Our team makes three pickup attempts. If all fail, you can create a new return request if your item is still eligible.

 Returns aren’t accepted for:

●      Opened or used items

●      Perishables

●      Consumables

●      Items missing accessories or original tags

●      Products marked "non-returnable"

●      Product cancellations/returns: Refunds are processed within 24–48 hours of approval and credited within 7–14 business days.

●      Vet/Training/Grooming Services:

○      Cancel 2+ hours in advance: Full refund

○      Cancel within 2 hours: No refund

○      Refunds reflect in 7–14 business days.

You can browse freely, but having an account helps with faster checkouts, tracking orders, and saving preferences.

Click “Forgot Password” on the login page and follow the instructions.

Yes! You can update it anytime in your account settings or during checkout.

You can consult vets via text, audio, or video for your dog, cat, or exotic pet. Services include:

●      Quick access to specialists

●      Advice before or after vet visits

●      Second opinions & diagnosis explanations

●      Instaconsult: 2–5 minutes

●      Scheduled Booking: Based on your selected time slot

Yes, you're allowed up to 3 follow-ups after your session.

Sometimes, yes. If a condition requires hands-on care, we’ll guide you on next steps.

Yes! Please ask them to visit our site and get listed — it’s free and helps more pet parents.

We recommend grooming 2 weeks after their last set of vaccinations to help them get used to the experience in a stress-free way.

It depends on your pet’s coat type, condition, and size. We’ll give you an estimate during your pre-treatment consultation.

Prices vary by breed, coat condition, and grooming history. See our Services page for guide pricing.

Go to My Orders and cancel the session. Please cancel in advance so our team can adjust appointments.

Monday to Saturday, 10 AM to 7 PM (excluding public holidays).