Zigly - Vet Clinic, Pet Grooming & Pet Products, Jubilee Hills, hyderabad

Pet Shop in Jubilee Hills, hyderabad, telangana

Sorry! We do not personalised products at the moment.

We try to make pet shopping as easy as possible for you. But, there are certain products that are only available in our offline stores.

If you would like to exchange products purchased from Zigly, please follow these simple steps:

You can create an exchange for product(s) within the specified return/exchange period (check product details page for the same) under the “My Orders” section. 

If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange ID for future reference 

Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed, with all the tags intact. 

Hand over the original product to our delivery staff and receive the exchange item from him. 

Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchanged item. 

At any time, you can track the status of your exchange requests under “My Orders”.

We’re sorry for the inconvenience. Please follow these simple steps to initiate return:

Go to Orders from the Account menu.

Select the order you want to return and click on 'RETURN'.

Check if the product(s) you wish to return is returnable and has a valid return-by date.

Select the product with quantity and reason for return.

We will pick up the returnable products within 1- 7 days from the date of request. 

Please keep the return package ready in its original packaging.

Please request your doctor/clinic/hospital to visit our website and get listed – it’s completely free! We will be extremely grateful to you for helping us, as will countless other patients!

You are allowed 3 follow ups after a consultation. You can drop in your query and our vet will revert to it.

Teleconsultations are part of your healthcare pathway and provide an additional solution to your Pets primary care physician’s follow-up. This service allows you to:

a. Have access to specialists at any time, without any waiting period;

b. Get advice on choosing a specialist depending on the illness or condition of your pet;

c. Benefit from advice before seeing a doctor;

d. Get information on the seriousness of illness or condition of the pet; e. obtain a second medical opinion;

f. Benefit from a more detailed explanation of a diagnosis provided by your primary Vet;

g. Receive regular medical follow-up.

You can check the pin code serviceability from the product detail page.

Visit the product and enter the delivery pin code to check the expected delivery date.

We are sorry you have had to experience this. To initiate a return of the wrong product, please login to the App, lick on the Account Icon, tap the "Orders" tab, select the order in question & tap on the 'Return' tab. We will try to resolve your concern on priority.

Our logistics team make three attempts to pick up the item (s) for return. If the item (s) is not picked up within the third attempt, it will be assumed that you want to keep the product. You can initiate a new return request if the item (s) meets the return criteria.

If the request is cancelled before 2 hours of booking time then the refund will be initiated into your payment source within 7-14 business days.

If the request is cancelled before 2 hours of booking time then the refund will be initiated into your payment source within 7-14 business days

We are sorry you have had to experience this. To initiate a return of the wrong product, please login to the App, lick on the Account Icon, tap the "Orders" tab, select the order in question & tap on the 'Return' tab. We will try to resolve your concern on priority.

You can raise a request to return any items with these simple steps:

Click on the Account Icon

Go to Orders

Select the respective order and click on 'RETURN'

Check to see if the product/s that you wish to return are returnable and have a valid return-by date.

Select the item with quantity and reason for return

We will pick up the returnable items within 1 - 7 days from the date of request. Please keep the return package ready in its original packaging.

If the request is cancelled before 2 hours of booking time then the refund will be initiated into your payment source within 7-14 business days

On Cancellation of a request the refund will b automatically initiated into your payment source within 7-14 business days.

Cancellation before shipment of products or refund for cancellation of services in accordance to Clause 1(a) of the Cancellation & Refund Policy - Refund shall be processed within 24-48 hours and refunded to you in accordance with RBI Regulations within 07-14 business days, post processing of cancellation request; and for cancellation after shipment of products or for the refund of the returned products the refund shall be processed within 24-48 hours from the time products are received back and verified at our warehouse

Pricing is based on breed, hair length, the condition of your pooch’s, skin, its temperament, age, and grooming history. We will give an exact cost at your pre-treatment consultation. However please use the prices listed on our Services page as guide pricing.

Approximate times for each treatment are listed on our Services page. The time taken will depend on the condition and length of your pooch’s hair. We will contact you prior to the end of the treatment to advise what time you should pick up your pooch.

It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in two week after their last set of vaccinations. We will not clip your puppy on their first visit to the Spa as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.

As of now, we just have a standard delivery service available.

We generally dispatch all orders within 1 day of placing your order. Orders are delivered in 1-3 days (for metro cities) and 2-5 days (for special zones & rest of India).

To track the status of your order, please visit your Orders tab.

Click on the particular order that you want to track through Track my Order.

In case you cancel an appointment 24 hours prior to your scheduled time, you can avail a full amount as a refund. In case you cancel the appointment 12 hours prior to the scheduled time, 50% of the booking fee is refunded. After 12 hours, no fee will be refunded.

We have no special tie-ups, relationship or consideration with doctors in this regard as we want to be an independent unbiased site for patients. Through Zigly, your chances of booking an appointment are the same as using any other means

We aim to be a place where patients can find the right doctor for their pets. Also, we offer a teleconsult facility for which knowing the background of the doctor beforehand can be useful. Finally, if a doctor is available only for walk-ins, we help patients by providing them with the phone number and the address of the clinic.

Teleconsult is enabled for text/audio/vedio modes .

You can have consultations for dogs, cats and exotic pets at the platform

Yes, at times a health concern cannot be resolved over teleconsult and might require close examination. 

You are allowed 3 follow ups after a consultation. You can drop in your query and our vet will revert to it.

In Instaconsultation mode, our Vets will attend to you within 2-5minutes. In Booking option, you can choose the slots available for a Veterinarian, and he/she will attend to you at the given time slot.

No, we do not sell pets. But we do sell pet products and provide grooming, veterinary, and other pet-related services.

You can cancel your grooming session from the “My Orders” tab, at any point in time.

We request you to cancel the session in advance so that the groomer/trainer is able to manage his time slots efficiently.

You can cancel your order till the order has not been shipped, post that you cannot cancel the order.

Zigly offers a flexible return policy for products ordered. Under this policy, each product purchased can be returned between 0-7 days, post its delivery. The return window will be listed in the Returns section, once delivered.

Products shall not be eligible for return under the following circumstances: 

If the product has been opened, partially used or damaged. Please check the package carefully at the time of delivery.

Any consumable products.

If it is mentioned in the details that the product is non-returnable.

If the return window for any or all products in order has expired.

Any accessories given with the product(s) are missing. 

If the product does not have the original serial number/UPC number/barcode affixed, which was present at the time of delivery. 

Any damage/defect which is not covered under the manufacturer's warranty. 

Any perishable products, however, if you have received damaged products or any quality issue then you can raise a complaint against the same.

However, if you are unable to raise a request despite your product(s) being eligible for returns, please reach out to our Customer Care.

Our logistics partner makes 3 attempts to pick up the product(s) for return. If the product(s) is not picked up within the third attempt, it will be assumed that you want to keep the product. You can initiate a new return request if the product(s) meets the return criteria.

You can raise a request to return eligible products with these simple steps:

Go to Orders from the Account menu.

Select the order you want to return and click on 'RETURN'.

Check if the product(s) you wish to return is returnable and has a valid return-by date.

Select the product with quantity and reason for return.

We will pick up the returnable products within 1- 7 days from the date of request. 

Please keep the return package ready in its original packaging.

We try to make pet shopping as easy as possible for you. But, there are certain products that are only available in our offline stores.

Unfortunately, products marked “out of stock” cannot be bought. But, we can always notify you when it’s back in stock.

All you have to do is: 

Create your Zigly account and log in. 

Select the product you want, choose the option “Notify Me”, and fill in the details required.

We’ll get in touch with you as soon as the product is available.

Yes, you certainly can. Simply add all of the items you want to buy to your shopping cart, then click the "checkout" button. You'll save money on additional shipping and COD fees this way.

When a product is marked as out of stock, it signifies that it is currently unavailable in the Zigly warehouse.

Always refrigerate the food cans once opened.

Cover with plastic pet food cover to keep it moist and to prevent the odour from migrating to other food items.

Alternatively, you can use plastic wrap or ziplock bags.

Always keep food in an airtight container (preferably glass) to retain its flavour.

Keep the container clean at all times.

Store in a cool, dry place, away from sunlight.

DO NOT mix old and fresh food.

Use clove oil to repel ants.

S (small breeds) - Shih Tzu, Lhasa Apso, Chihuahua, and similar breeds.

M (medium breeds) - Cocker Spaniel, Beagle, Indie, and similar breeds.

L (large breeds) - Labrador, Golden Retriever, German Shepherd, and similar breeds.

For product-specific sizing, please refer to the product information page.

For further queries, please contact our Customer Care.